FAQs
Where are Sarto shoes made?
Every one of our shoes is individually handcrafted in Spain.
Are the shoes custom made?
Yes! Each one of our shoes are custom to the preference of the customer.
Follow the link on the product page to customize the style of your shoe.
How long does it take to have the shoes made?
About 3-6 weeks is the usual production time. The shoes you are purchasing are made-to-order, so every part of them will be handcrafted exclusively for you after your order has been submitted. Starting with leather hand-cutting and ending with stitching on the sole.
Remember that certain customizations and artisan methods (such as Patina Finishing) take more time than others. It is possible that we will exceed the standard manufacturing time if you customize your order with them.
In addition, we now offer a Fast Lane Option with a two-week delivery period
What do I do if I ordered the wrong product?
Sarto Shoes can still make the necessary changes to your order before the order is processed. Changes cannot be made once the order has been processed. Contact us at info@sartoshoes.com to make changes to your order.
What do I do if I entered the wrong shipping information?
Sarto Shoes can still make the necessary changes to your shipping address before the order is processed. Changes cannot be made once the order has been processed. Contact us at info@sartoshoes.com to make changes to your shipping address.
Are your shoes orthopedic shoes?
No. Sarto shoes are stylish, biomechanically sound shoes for the normally developed foot. They give maximum flexibility while protecting your foot. If you have been recommended an orthopedic shoe, you should seek a specialist’s advice.
Are Sarto shoes washable?
We do not recommend machine washing our leather and suede shoes.
Are Sarto shoes waterproof?
Sarto boots are 100% waterproof, and may be worn in wet areas. Our other shoes are not recommended for rain or snow. They may be worn outdoors, but preferably on dry surfaces.
How do I know what size to order?
We know it can be hard to determine your size when shopping online. The best way to get an accurate fit is to go by measurements, not just age or random size numbers that vary from brand to brand. View our sizing guide on the product page.
Are smaller sizes available?
Our shoes range from size 5 to size 17.
How do I track my shipment?
You will be provided with a unique tracking number once your order ships. Please note that the expected delivery time is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact the courier directly.
What do I do if there are missing items?
If you have not received an item in your order, contact us at info@sartoshoes.com with your order number and tracking number to help us locate your item.
What is your returns policy?
Sarto Shoes offers a 14-day return policy for DEFECTS ONLY. To be eligible for a return, your item must be unworn and in the original packaging.
How do I return an item?
To return an item, contact us at info@sartoshoes.com, and we will walk you through the return process.
What materials are used to make the shoes?
From the best tanneries in Europe, we source all of our leather for our custom shoes and boots.
How reliable are the colors on your platform?
Colors on our website may vary slightly depending on how your monitor is calibrated. While we make every effort to make sure our images represent the actual product you are buying, we cannot guarantee a precise match. This is due to almost limitless variations in home monitors.
In addition, we use natural materials (leather hides). Each hide accepts antique creams/dyes differently, resulting in a slight color variation, which is beyond our control.
